Responsible gambling

As part of our commitment to responsible gaming practices, we recognize the importance of supporting guests who may be experiencing difficulties with their gambling habits.

Recognizing signs of problem gaming:

Problem gaming can have serious consequences for individuals and families. If you or someone you know is struggling with excessive gaming behavior, please look out for these warning signs:

Spending more time and money on gaming than intended
Feeling restless or irritable when unable to gamble
Chasing losses by continuing to play in an attempt to recoup lost funds
Lying about the amount of money being spent on gaming
Using money meant for other essential expenses, such as rent/mortgage, utilities, groceries, etc. to fund gaming habits

Responsible Gaming Tools:

While our land-based operation does not offer digital self-service tools like online "deposit limit sliders," we can assist guests with responsible gaming measures through various means:

Voluntary Self-Exclusion (VSE): Guests may request to be restricted from gaming areas by approaching a staff member or manager.
Time-awareness: We encourage guests to take regular breaks, return to their hotel rooms, dine at our venues, or engage in other activities outside the gaming floor.

Links to Support Organizations:

Although we do not prominently list responsible gaming helplines on-site, please note that:

The Minnesota Department of Human Services offers problem gaming services and resources
National organizations such as NCPG (National Center for Problem Gaming) also provide information and support

We strive to maintain a supportive environment by working with guests to find balance in their gaming habits. We appreciate the trust our guests have placed in us, and we are committed to continuing this partnership.

Responsible Gaming Framework:

Our responsible gaming framework is anchored in tribal and state guidelines for land-based operations, which emphasize:

Signage informing patrons about problem gaming resources
Access to Self-Exclusion (VSE) programs
Information on problem gaming services available

While our operation does not have the same regulatory requirements as online casinos operating in Canada's regulated markets, we still adhere to responsible gaming best practices by promoting awareness and providing support.

Additional Resources:

For ongoing support or resources regarding problem gaming, please refer to:

Home-province or state-specific organizations
National organizations such as NCPG

We appreciate your understanding of our responsible gaming policies. If you have any questions about this program or would like more information on how we can help, feel free to reach out to a staff member at any time.

Responsible Gaming Message:

Mystic Lake Casino Hotel is dedicated to providing an exceptional entertainment experience while promoting responsible gaming practices within our community and beyond. We will continually strive for excellence in addressing problem gaming concerns through awareness, education, and assistance to those affected.